When will the product arrive?

After payment is completed, we will ship within 5 business days, excluding weekends and holidays.

I would like to specify the date and time for receiving the product.

You can specify from 7 days after the payment is completed (including Saturdays, Sundays, and holidays).

Please tell me about shipping charges.

We will deliver it for a flat rate of ¥1,200 nationwide. (Additional charge: ¥1,500 for Hokkaido and Okinawa)
Free shipping nationwide for purchases over ¥4,000.
Delivered by Yamato Transport's cool delivery service (frozen).

I would like to confirm that my order has been completed.

Once your order is completed, an automatic email will be sent to the email address you entered on the purchase screen.

Please tell me about the payment method

You can use the following payment methods.
shopify payment・Amazon Pay
Various credit cards (Visa/Mastercard/Maestro/JCB/American Express/Diners Club /Sofort/Giropay/PaySafeCard)

From what age can I give it?

It can be consumed once your dog is old enough to eat adult food.

About expiry date

Please note that we ship products with an expiration date of one month or more.

Can I take it with me when I travel?

This is possible if the temperature is controlled by placing it in a cold bag, etc.

Does it contain any additives?

Not included. Please rest assured.

Please tell me how to save it.

The product will arrive frozen, so please store it in the freezer as soon as possible.